Report Writing Services and Training for Small Businesses

We help small businesses to better understand their customers, spot opportunities, cut costs and improve services.

Managers in small businesses have much more intimate relationships with customers. Nevertheless they are reliant on computerised business applications for invoicing, customer contact and customer services.
In using these applications they spend time and money entering data. Later they find it hard to access and analyse that data.
The reports provided by the software suppliers may not be a good fit for the business and adapting them may be beyond the manager's skill.

The absence of an IT team means there's no one to call on.

Small businesses may not have an IT team and perhaps the sales, marketing and customer service roles are combined. But the need to report on customers, sales and products is just as strong as in larger organisations. For example, they need to know...

• how much of the business is dependent on the top five customers?
• how many new customers?
• how many lapsed customers?
• how many unanswered queries and complaints?
• who hasn't paid?
• the best circulation list for the seminar invitation or newsletter.

Now Siftwork can provide outsourced report writing services. You can buy these services for as long and as often as you need them. We can work at your site or remotely.

These are examples of our previous work for smaller businesses ...

• report on CRM, accounting, or specialist business applications
• train your own team to write reports for themselves
• set up a CRM record for every company you've sold to
• establish a complaints handling system within the CRM system with alerts when they go unanswered
• set up a reporting system that makes it easier to meet the
  ISO 9001:2000 obligations.

If you are interested in more information about the topic covered here or wish to receive a FREE Customer Intelligence audit please get in touch. You can call +44 (0) 1628 629576 or click here to send an e-mail.