Dashboards and Scorecards

Dashboards and scorecards enable business professionals to bring together up-to-the-minute data from a range of business areas.

Dashboards and scorecards offer a top-level, cross-organisation report view that is real-time or instantly refreshable on the button. More detail about selected business areas is then available through drill-down. Dashboards enable managers and directors to break away from decks of weekly reports that are out-of-date before the ink's dry.

Exception reporting.

Dashboards often utilise 'exception reporting' or alerts where the user's attention is automatically drawn to measures that are outside the planned range, for example, when overtime payments shoot up or production quality dives. When the user's attention is drawn to an 'out-of-range' value he can drill-down to see when and where the variation occurred

When senior managers review their business they'll want to see information from diverse sources, for example...

• sales revenue from the invoicing or accounting system
• sales forecasts from the CRM opportunity module
• raw material stock from the ERP system
• finished goods stock from the ERP system
• labour turnover from the HR system
• cash flow from the accounting system
• factory productivity from the ERP or manufacturing system

But they'll want to avoid looking at hundreds of pages of individual departmental reports, most of which contain information that is within the control range and does not require action.

We link several different and even unrelated data sources to deliver dashboards and scorecards.

Real time charts, tables and other graphical devices can reflect up-to-the-second activities, for example..

• web site statistics
• supermarket footfall
• unanswered incoming telephone call queue
• refinery distillation temperatures.

There are several enhancements to Crystal Reports and Business Objects that enable us to build moderately-priced dashboards and scorecards using out-of-the-box tools. Where these are not sufficient we can provide dedicated dashboard building services.

If you are interested in more information about the topic covered here or wish to receive a FREE Customer Intelligence audit please get in touch. You can call +44 (0) 1628 629576 or click here to send an e-mail.

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